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Social Media and Customer Service
Social Media – Join the Conversation
Part two in an e-book series for customer service leaders. Learn:
Bullet How social media is affecting customer service
They're no longer calling, they're tweeting. We'll discuss the risks and opportunities for the contact center, and how to respond appropriately.
Bullet How to establish your company's social voice
The number of social platforms is continually growing. Learn the principles of maintaining a consistent brand identity across those that are relevant to your company.
Bullet How to get started
It's a paradigm shift, but best practices for social media customer service are out there. We'll provide examples, and make it easier to implement your next steps.

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